Assistant Service Manager

Ready to ignite your career with a leading dealer of John Deere construction equipment? At West Side Tractor Sales, we believe in fostering a supportive and dynamic environment where employees can thrive. Whether you’re looking for a career change or a chance to gain more experience in the field, we offer exciting opportunities to develop your skills and build a successful career. Join a team that values innovation, collaboration, and customer service.

Why West Side Tractor Sales?

• Competitive Pay: Earn $60,000- $70,000+ per year (depending on your experience). 
• Comprehensive Benefits Package: Access to a full range of benefits that support your health, well-being, and future. (Link to benefits overview).
• Stay Ahead of the Curve: We're committed to your development, offering hands-on experience to stay current with the latest John Deere technology and industry trends.
• A Culture of Safety & Teamwork: At West Side, we prioritize safety and foster a collaborative team environment that works together to get the job done and ensure customer satisfaction. 

What You’ll Do: 

• Optimize Service Operations: Help streamline workflows and enforce best practices to maximize efficiency and customer satisfaction.
• Support Department Goals: Assist in managing performance against annual targets and budgets.
• Customer Interaction: Respond to internal and external inquiries, providing helpful and timely support to customers and team members.
• Warranty Claims: Submit warranty and Product Improvement Program (PIP) claims accurately and promptly.
• Lead the Team: Schedule, assign, and supervise tasks based on technician expertise.
• Ensure Quality & Accuracy: Open, track, and process service work orders—making sure everything from labor to parts is accurate and invoiced on time.
• Adapt & Excel: Take on additional responsibilities as needed in a fast-paced, ever-evolving environment.

What We’re Looking For:

• Experience: Technical degree or equivalent hands-on experience in service management or shop operations. Strong mechanical and machinery knowledge.
• Leadership: Proven leadership or foreman experience—able to motivate and manage teams.
• Attention to Detail: You excel in keeping things organized and have a keen eye for accuracy in your work.
• Communication Skills: You are a clear and professional communicator, both written and verbal, and know how to build strong relationships with colleagues and customers.
• Multi-Tasking Master: You thrive in a fast-paced environment and are skilled at managing multiple responsibilities at once.
• Tech-Savvy: Comfortable with data entry and basic computer skills, including navigation and internet usage.

Ready to Join Us?

Join a company that truly values its employees and where you can make a real difference. If you’re ready to put your skills to work and be part of a dynamic, growing company, apply today!